Consumers searching for "Derma Care scam", "Derma Clear scam", or "Derma Care Skin Tag Remover scam" are often trying to understand an unexpected charge, recurring shipment, unusually large order total, or problem obtaining a refund.
The name can be confusing. A Better Business Bureau profile for Dermaclear lists alternate names including Dermacare Pro and Derma Clear Mole and Skintag Remover. At least one published BBB complaint specifically refers to the product as Derma Care Skin Tag Remover.
The available evidence does not establish that every Derma Care or Derma Clear transaction is fraudulent. However, there are substantial reasons for consumers to proceed cautiously, particularly around pricing, automatic shipments, subscriptions, refunds, and claims involving at-home mole and skin-tag removal.
Dermaclear has an established BBB profile, so this does not appear to be simply a nonexistent company taking payments and disappearing. However, the BBB currently gives the business an F rating and has published an advertising alert concerning automatic monthly enrollment and product efficacy claims. Consumer complaints also repeatedly describe unexpected order totals, recurring shipments, cancellation difficulties, and delayed refunds.
What Is Derma Care or Derma Clear?
Derma Clear Skin Tag Remover has been marketed online as a topical product for removing or reducing skin tags, moles, warts, and other skin blemishes.
Depending on where consumers encounter the product, they may see variations of the name including:
- Derma Care
- Derma Clear
- Dermaclear
- Dermacare Pro
- Derma Clear Skin Tag Remover
- Derma Clear Mole and Skintag Remover
The Better Business Bureau's current Dermaclear profile lists locations in Saint Petersburg, Florida, and San Diego, California, and identifies additional names associated with the business.
Dermaclear BBB Business Profile
Is Derma Care a Scam?
There is not enough evidence to make a blanket statement that Derma Care or Derma Clear is an outright criminal scam.
There is evidence of an actual product operation, customer-service responses, shipments, refunds in some cases, and an established BBB business file.
That does not mean consumers should ignore the complaints.
The BBB currently gives Dermaclear an F rating and says the business is not BBB accredited.
The BBB also says it contacted the business concerning advertising practices involving automatic shipments and efficacy claims.
A company can actually exist and ship a real product while still generating serious complaints about how the product is advertised, ordered, billed, renewed, canceled, or refunded. The question is therefore not simply whether Derma Clear exists, but whether you completely understand the total price and any recurring-shipment terms before entering payment information.
Why Are People Calling Derma Care a Scam?
The most consistent concerns involve the purchasing and billing process rather than allegations that no product exists.
Published BBB complaints describe issues involving:
- A consumer expecting to purchase one or several bottles but being charged for a larger bundle
- An advertised per-bottle price being interpreted as the total purchase price
- Unexpected charges substantially higher than the amount the customer expected
- Additional products being included in an order
- Automatic monthly shipments
- Consumers saying they did not realize they had enrolled in recurring delivery
- Difficulty canceling an order after checkout
- Refund delays
- Restocking or processing fees
- Disagreements about the applicable refund period
These are allegations submitted by individual consumers and should not automatically be treated as findings that every transaction works this way.
What Does the BBB Say About Derma Clear?
The BBB profile is particularly important because it contains an advertising alert.
According to the BBB, it contacted the business in September 2025 regarding advertising for product trial offers that could enroll consumers in monthly subscriptions for additional products.
The BBB said advertising involving this type of recurring arrangement should clearly disclose material terms such as:
- That automatic billing will occur
- The cost of future products
- How to cancel
- How to avoid additional shipments and charges
- How unwanted products can be returned
The BBB additionally sought substantiation for advertising claims concerning the results consumers could expect from the products.
The BBB profile states that the business had not responded to its request for substantiation as of the profile's current reporting.
The profile currently reports 48 complaints during the previous three-year reporting period.
Read Current Dermaclear BBB Complaints
Why Was I Charged More Than the Advertised Price?
This is one of the most frequently repeated themes in complaints.
Some consumers say they believed an advertised amount such as $39.99 represented the total cost of a package.
In a response to one BBB complaint, the company explained that its bundle was structured differently: the regular bottle price was higher, multiple bottles were purchased together, and additional bottles were included free, producing a lower effective per-bottle price.
For example, a price displayed as approximately $39.99 per bottle does not necessarily mean that the entire package costs $39.99.
Ignore the large "per bottle" number temporarily and locate the actual amount that will be charged to your card. Take a screenshot showing the quantity, total order price, recurring-shipment terms, refund policy, and final checkout screen before submitting payment.
Does Derma Care Automatically Enroll Customers in a Subscription?
This is another major concern raised by consumers.
Multiple BBB complaints describe consumers receiving another shipment approximately one month after their initial purchase and discovering another charge on their payment card.
Some complainants stated that they believed they were making a one-time purchase and did not realize recurring shipments were part of the transaction.
The BBB's advertising alert specifically addresses automatic monthly enrollment associated with the business's product offers.
Automatic-renewal or recurring-shipment programs are not inherently fraudulent. The problem arises when a shopper does not clearly understand before purchasing that additional charges will occur.
The Federal Trade Commission advises consumers to determine before entering payment information:
- Whether billing continues automatically
- How frequently the company charges
- How much each renewal will cost
- How to cancel
- When cancellation must occur to prevent another shipment
FTC Guidance on Automatic Renewals and Subscriptions
What If Derma Clear Sent Another Shipment I Did Not Want?
If another shipment appears unexpectedly, first determine whether the original purchase contained recurring-delivery or subscription terms.
Then:
- Save the original order confirmation.
- Save screenshots or copies of the offer you responded to.
- Check the amount and merchant description on your card statement.
- Request cancellation in writing when possible.
- Ask for written confirmation that future billing has been canceled.
- Ask for written return instructions before mailing products back.
- Use tracked shipping if you return merchandise.
- Save proof showing when the return was delivered.
- Continue monitoring your statement for additional transactions.
Do not assume that returning a package automatically cancels future recurring shipments. Confirm both the return and the subscription cancellation.
What Are Derma Clear Customers Saying About Refunds?
Refund problems are another recurring complaint theme.
Consumers have described situations involving:
- Waiting weeks for a promised refund
- Being offered a partial refund to keep the products
- Being charged a restocking or processing fee
- Being told an electronic check would be issued
- Disagreement over when the refund period began
- Different understandings of the applicable money-back guarantee
Other complaints have ultimately been marked resolved after the company responded.
This is why consumers should obtain the current return policy applying to their particular order rather than relying on an old advertisement, review article, social-media promotion, or search result.
What If I Never Agreed to the Derma Care Charge?
If you believe a charge was not authorized or was for a different amount than you approved, contact the bank or card issuer directly.
Provide documentation showing:
- The amount you expected to pay
- The amount actually charged
- Your original receipt or confirmation
- Any cancellation request
- Any emails with customer service
- Return tracking information
- Any promised refund
- Any additional recurring transactions
The Federal Trade Commission advises consumers to report billing errors promptly. Federal protections can depend on how the transaction was made and how quickly the problem is reported.
FTC Guide to Disputing Credit Card Charges
Why Does the Charge Have a Different Name?
Some consumers researching Derma Clear become concerned because the merchant description on their bank or credit-card statement does not match the product name exactly.
Individual BBB submissions have described descriptors different from "Derma Clear," including names consumers did not immediately recognize.
A different billing descriptor does not automatically prove fraud. Companies sometimes use parent companies, payment processors, fulfillment companies, or other merchant names.
However, if you cannot connect the transaction to an order you knowingly placed, call the card issuer using the telephone number on the back of your card.
Do not rely on an unfamiliar telephone number that appears in an advertisement, unsolicited message, or questionable website when investigating an unauthorized transaction.
Does Derma Clear Skin Tag Remover Work?
Consumer experiences are mixed.
Promotional materials have advertised Derma Clear as an at-home method for addressing skin tags and similar blemishes. Some online testimonials describe positive results.
BBB complaints include very different experiences. Some complainants say the product did not work as expected, took considerably longer than anticipated, or caused skin irritation.
A testimonial — positive or negative — cannot establish how a topical product will affect every person.
More importantly, consumers should be particularly cautious about attempting to diagnose and remove a mole themselves.
Is Derma Clear FDA Approved?
Consumers should be careful with claims implying that an at-home topical mole or skin-tag serum is FDA approved merely because it may have been produced in an FDA-registered facility.
FDA registration of a manufacturing facility is not the same as FDA approval of an individual product for a particular medical use.
The FDA has warned that there are no legally marketed over-the-counter drug products for mole or skin-tag removal and has expressed safety concerns about topical products promoted directly to consumers for these purposes.
The agency says moles should be evaluated by a healthcare professional because self-diagnosis and treatment could delay diagnosis of a potentially cancerous or precancerous lesion.
FDA Warning Regarding OTC Mole and Skin Tag Removal Products
Do not assume that an unidentified growth is simply a harmless mole, wart, or skin tag. A healthcare professional can determine what the growth actually is and whether it should be removed, biopsied, monitored, or left alone.
Did the FDA Specifically Take Action Against Derma Clear?
This distinction is important.
The FDA warnings discussed above address the broader category of topical products marketed as drugs to remove moles and skin tags and specific products named in FDA enforcement letters.
This review did not identify an FDA warning letter specifically naming Derma Clear Skin Tag Remover.
Therefore, an FDA warning issued to another mole or skin-tag remover should not be represented as an enforcement action against Derma Clear itself.
The category-wide FDA safety concerns are still relevant when evaluating claims that a topical consumer serum can remove moles or skin tags safely at home.
Derma Clear Customer Service
The current BBB profile lists the following primary telephone number for Dermaclear:
- BBB-listed phone: 1-855-603-6436
The BBB profile also lists additional telephone numbers associated with the business.
Contact information can change. If you are dealing with a billing dispute, compare any telephone number you find with the current BBB profile, your original receipt, order confirmation, packaging, and payment-card statement.
Never provide a complete payment-card number, online-banking password, one-time security code, or other sensitive information merely because someone claims to represent customer service.
What to Do If You Already Ordered Derma Care
If you have already placed an order and are concerned about billing or future shipments:
- Check your card immediately. Determine exactly how much was charged.
- Compare the charge with your order confirmation.
- Look for subscription terms. Search the confirmation email and checkout records for recurring-delivery language.
- Cancel future shipments. Request written confirmation.
- Save everything. Keep screenshots, emails, receipts, tracking numbers, and support correspondence.
- Request return instructions in writing.
- Keep tracking information. Do not discard proof that a returned package was delivered.
- Monitor your card. Look for another charge approximately 30 days later or at whatever interval your agreement specifies.
- Contact your card issuer promptly if necessary. Explain any unauthorized amount or recurring transaction and provide your documentation.
How to Avoid Similar Skin-Care Offer Problems
- Do not assume the biggest price displayed is the total order price.
- Look for "per bottle" language.
- Find the complete total before entering payment information.
- Check how many bottles are actually included.
- Look for additional products automatically added to the order.
- Search for subscription, continuity, recurring shipment, auto-renewal, or monthly-delivery language.
- Read the cancellation policy before ordering.
- Read the refund policy before ordering.
- Take screenshots of the entire checkout process.
- Research the seller independently instead of relying only on testimonials appearing in an advertisement.
- Be especially cautious with products claiming to remove moles without professional evaluation.
Frequently Asked Questions
Is Derma Care the same as Derma Clear?
The names appear to overlap in consumer reports involving Derma Clear Skin Tag Remover. The BBB profile for Dermaclear lists alternate names including Dermacare Pro and Derma Clear Mole and Skintag Remover, and a BBB complaint specifically refers to "Derma Care Skin Tag Remover." Consumers should still check their packaging, receipt, website, and credit-card statement to identify the exact seller involved in their transaction.
Is Derma Care a scam?
There is insufficient evidence to state that every Derma Care or Derma Clear transaction is an outright criminal scam. However, the BBB currently gives Dermaclear an F rating and has published an advertising alert concerning automatic enrollment and efficacy claims. Numerous consumers have also submitted complaints involving unexpected charges, recurring shipments, refunds, and order pricing.
Why did Derma Clear charge me $239.99?
Some complaints involve consumers believing a displayed per-bottle price represented the entire order. In one BBB response, the company explained that a multi-bottle bundle totaled $239.99, with free bottles reducing the effective per-bottle price. Check the offer you personally accepted because bundle sizes and prices can change.
Why did I receive another Derma Care shipment?
Recurring shipments have been reported in BBB complaints. Some consumers say they did not realize the original order involved automatic monthly delivery. Review your original checkout confirmation and request written cancellation if you do not want future shipments.
Can I dispute a Derma Clear charge?
If you believe the amount was unauthorized, different from what you approved, or continued after you canceled, contact your card issuer promptly. Save the advertisement, receipt, cancellation confirmation, customer-service correspondence, and any return tracking information.
Is Derma Clear Skin Tag Remover FDA approved?
No FDA approval for the Derma Clear topical serum was identified during this review. Consumers should also understand that a product being manufactured in an FDA-registered facility is not the same thing as the product itself receiving FDA approval.
Does the FDA recommend removing moles at home?
No. The FDA has warned about over-the-counter drug products marketed for mole and skin-tag removal and says moles should be evaluated by a healthcare professional because self-treatment could delay diagnosis of a potentially serious lesion.
Does Derma Clear have a BBB rating?
Yes. As of August 22, 2026, the BBB profile for Dermaclear shows an F rating and states that the business is not BBB accredited.
What is the Derma Clear customer service number?
The current BBB profile lists 1-855-603-6436 as the primary telephone number associated with Dermaclear. Verify current contact information before providing personal or financial information.
Related ThinkItsAScam.com Warnings
- TestLibrary Scam or Legit? Subscription & Billing Complaints
- ShipmentsFree Scam or Legit? Unexpected Subscription Charges Explained
Have You Ordered Derma Care or Derma Clear?
If you purchased Derma Care or Derma Clear Skin Tag Remover, sharing the non-sensitive details of your experience may help other consumers understand how the current offer works.
- Where did you see the advertisement?
- What product name appeared in the ad?
- How much did you expect to pay?
- How much was actually charged?
- How many bottles did you receive?
- Did you knowingly agree to recurring shipments?
- Did another package arrive approximately one month later?
- What merchant name appeared on your card statement?
- Were you able to cancel future shipments?
- Did you request a refund?
- How long did the refund take?
- Did the product work as you expected?
- Did you experience irritation or another reaction?
Please do not post your full name, home address, telephone number, email address, order number, payment-card information, bank information, medical records, account passwords, or other sensitive personal information in the comments.
Page researched and reviewed: August 22, 2026.
Disclaimer
ThinkItsAScam.com is an independent consumer-information website and is not affiliated with Dermaclear, Derma Clear, Derma Care, Dermacare Pro, SE2 International LLC, the Better Business Bureau, the U.S. Food and Drug Administration, the Federal Trade Commission, any financial institution, dermatologist, healthcare provider, advertiser, retailer, or other organization mentioned in this article.
This article summarizes publicly available business information, regulatory guidance, advertising information, and consumer-submitted complaints. Customer complaints and reviews reflect individual allegations and experiences and are not court rulings or proof that every customer will have the same experience.
This article does not make a legal determination that Dermaclear, Derma Care, or Derma Clear operates a fraudulent business. Prices, bundle sizes, subscription terms, return policies, contact information, product formulations, websites, and business practices can change. Verify the current terms applying to your individual purchase.
Information concerning skin tags, moles, skin irritation, and FDA guidance is provided for general consumer education only and is not medical advice. Do not use this article to diagnose a skin growth or determine whether it is safe to remove. Consult a qualified healthcare professional with medical questions or concerns.

