Consumers across the United States are receiving robocalls and voicemails claiming that a $919.45 Walmart order for a PlayStation 5 and headset has been placed using their name or Walmart account.
The message typically tells the recipient to press a number or call back immediately if they did not authorize the purchase.
This is a documented Walmart impersonation scam.
The Federal Communications Commission has investigated robocalls using this specific PlayStation 5 story and has taken enforcement action involving the telephone provider that carried some of the calls.
Quick Verdict
If you receive an unexpected call claiming that a $919.45 PlayStation 5 purchase was placed on your Walmart account, do not use the callback number or follow the caller’s instructions. Open the Walmart app or Walmart.com yourself and check your actual order history.
A documented Walmart impersonation robocall falsely claims a $919.45 PlayStation 5 order was placed on your account. Do not press 1 or call the number back—check your real Walmart account independently.
What Is the Walmart PlayStation 5 Scam Call?
The current Walmart PlayStation 5 scam is primarily an impostor robocall.
An automated voice claims that an expensive PlayStation purchase was recently placed using your Walmart account, name, or phone number.
The commonly reported version involves:
- A purchase totaling $919.45
- A PlayStation 5
- A 3D or Pulse 3D headset
- A claim that the order is already authorized or pending
- An instruction to press 1 or call back if you did not place the order
The exact caller name or wording may change. Reports have described prerecorded voices using several different first names while telling essentially the same story.
The FCC Has Documented This Exact Scam
This warning is not based only on anonymous online reports.
In December 2025, the Federal Communications Commission announced enforcement action involving robocalls impersonating Walmart and claiming that a PlayStation purchase had been placed on the recipient’s account.
The FCC identified calls stating that a $919.45 PlayStation 5 order had been made and telling recipients to press 1 to cancel or reach customer support.
In April 2026, the FCC issued an additional enforcement order concerning the voice-service provider associated with calls in the campaign.
According to the FCC, people who pressed 1 or returned the calls reported being connected with live operators. In some complaints, those operators allegedly impersonated government agencies and attempted to obtain sensitive personally identifiable information, including Social Security numbers.
That makes this more than an ordinary spam call. The objective may be to turn an alarming fake purchase notice into a conversation where the scammer can obtain valuable information.
Why the $919.45 Amount Makes the Call Convincing
The unusually specific dollar amount can make the voicemail sound more authentic.
A message saying only “there was a suspicious purchase” may be easy to dismiss.
A message describing:
- A specific retailer
- A recognizable product
- An exact dollar amount
- An expensive accessory
- A supposedly preauthorized transaction
can create the impression that the caller has access to a real order.
Those details do not prove that a transaction exists.
Do Not Press 1
The safest response is not to interact with the robocall.
Do not:
- Press 1 to cancel the supposed purchase
- Press another number to reach “Walmart support”
- Return the telephone call
- Provide your Social Security number
- Provide payment-card information
- Give the caller a verification code
- Provide your Walmart password
If you are worried that the order might actually exist, check Walmart independently.
Check Your Real Walmart Account Instead
Open the Walmart app yourself or type Walmart.com directly into your browser.
Then review:
- Your recent orders
- Pending orders
- Saved payment methods
- Account information
- Recent emails from your independently accessed account
If no PlayStation order appears, do not call a stranger to “cancel” a transaction that does not exist.
If a real unauthorized order does appear, contact Walmart through the official app, website, or independently verified customer-service information and contact your card issuer if necessary.
Do Not Trust Caller ID
A call displaying “Walmart,” a local number, or a familiar area code is not proof that Walmart is calling.
Walmart’s own fraud guidance warns consumers that caller ID information can be manipulated.
Scammers may spoof a phone number so that the call appears to come from:
- A local business
- A local telephone number
- A legitimate company
- A government agency
- Another innocent person’s number
Do not call a suspicious number back simply because it looks local or familiar.
Why Scammers Want You to Call Back
The alarming robocall is often only the first step.
Once you speak with a live operator, the scammer has an opportunity to gather information or move you into another scam.
The supposed Walmart representative may ask for:
- Your name and address
- Your Walmart account information
- Credit or debit card numbers
- Bank information
- Your Social Security number
- A one-time verification code
- Access to another account
A scammer may also change the story after you call.
For example, the conversation could shift from Walmart order verification to supposed fraud protection, identity theft, bank security, or even a government investigation.
Never Share a One-Time Verification Code
A verification code sent to your phone or email may be the final security step protecting one of your accounts.
If a caller asks you to read that code aloud, they may be attempting to:
- Reset your password
- Log into your account
- Approve a transaction
- Add a new device
- Change account-security information
Do not provide a security code to an unsolicited caller.
What If the Caller Says You Won a Free PS5?
A different Walmart PlayStation scam may use excitement instead of fear.
The caller may claim that:
- You won a free PlayStation 5.
- You were selected for a Walmart customer reward.
- You qualify for an exclusive PS5 promotion.
- You only need to pay shipping or insurance.
- You need to pay taxes or a processing fee.
This follows a classic prize or advance-fee scam pattern.
The Federal Trade Commission’s guidance is simple: real prizes do not require you to pay a fee to receive them.
Do Not Pay With Gift Cards, Crypto, Wires or Payment Apps
Walmart and the FTC both warn about scam payment methods.
If an unexpected caller says you must send money to fix an order or receive a prize using any of these methods, stop:
- Gift cards
- Prepaid cards
- Cryptocurrency
- Wire transfers
- Payment apps
- Cash
Walmart specifically warns consumers never to provide prepaid or gift-card information to someone they do not know.
What If There Really Is a $919.45 Charge?
Do not ignore a real unauthorized transaction just because this robocall campaign exists.
If you see an actual Walmart or PlayStation-related charge on your card or bank account:
- Check your Walmart order history independently.
- Ask whether another authorized household member made the purchase.
- Contact Walmart through official channels.
- Contact your bank or card issuer using the number on your card or its official app.
- Report the transaction if it is unauthorized.
- Change your Walmart password if you believe the account was accessed.
- Review other saved payment methods and account information.
A fraudulent phone call and a real unauthorized transaction require different responses. Check your actual accounts rather than relying on what the caller says.
What If You Already Pressed 1 or Called Back?
If you spoke with the caller but did not provide sensitive information, end the conversation and block the number.
Be alert for follow-up calls because the scammers now know your number reaches a person who responded.
If you provided information, the next steps depend on what you shared.
If You Shared a Password
- Change the password immediately.
- Change it anywhere else you reused the same password.
- Enable multi-factor authentication.
- Review active sessions and account-security settings.
If You Shared a Verification Code
- Secure the affected account immediately.
- Change its password.
- Review recent logins and transactions.
- Contact the company if you notice an unauthorized change.
If You Shared Your Card or Bank Information
- Contact the financial institution immediately.
- Explain that the information may have been disclosed to an impostor.
- Ask whether the card or account should be restricted or replaced.
- Review recent and pending transactions.
If You Shared Your Social Security Number
Visit IdentityTheft.gov for an FTC identity-theft recovery plan.
You may also want to review your credit reports and consider a fraud alert or security freeze.
What If You Already Sent Money?
Contact the company that processed the payment as quickly as possible.
This may be your:
- Bank
- Credit-card issuer
- Gift-card company
- Wire-transfer service
- Payment app
- Cryptocurrency exchange
Explain that the transaction was connected to suspected fraud and ask whether it can be stopped, reversed, frozen, recalled, or disputed.
Recovery is not guaranteed, but acting quickly can matter.
Beware of Follow-Up and Recovery Scams
Someone who responded to the Walmart PS5 scam may be contacted again later.
The next caller might claim to be from:
- Walmart fraud prevention
- Your bank
- A card company’s fraud department
- The Federal Trade Commission
- The Social Security Administration
- A refund or recovery service
Do not assume the second caller is legitimate merely because they know about the first scam.
Scammers may share victim information or simply continue the same scheme under a different identity.
How to Report the Walmart PS5 Robocall
You can report suspicious calls through:
- ReportFraud.ftc.gov
- FCC Consumer Complaints
- Your mobile carrier’s spam-reporting tools
You can also block the caller, but remember that caller ID can be spoofed and scammers may use different numbers.
Official Walmart and Consumer Resources
- Walmart Fraud Alerts – Walmart’s guidance about impersonation scams, gift cards, caller ID and unsolicited requests.
- Walmart Customer Service, Returns and Complaints – Independently researched Walmart support routes.
- Walmart Corporate Office Headquarters – Corporate contact and escalation information.
- WMT Plus Charge on Credit Card – Information about Walmart+ statement charges.
- FTC Fake Prize Scam Guidance
Related Think It’s a Scam Warnings
- Advance-Fee Scam Warning: How Pay-First Scams Work
- Geek Squad Renewal Scam: Fake Invoice & Subscription Email
Frequently Asked Questions
Is the Walmart $919.45 PlayStation 5 call a scam?
Yes. The FCC has documented a robocall campaign impersonating Walmart and claiming that a $919.45 PlayStation 5 purchase was placed on the recipient’s Walmart account. Consumers were instructed to press 1 to cancel or reach supposed support.
Is the FCC aware of the Walmart PS5 scam?
Yes. The FCC announced action in December 2025 concerning the robocall campaign and issued an additional enforcement order in April 2026 involving the voice-service provider associated with some of the calls.
What does the Walmart PlayStation scam call say?
The commonly reported version says a preauthorized Walmart purchase for approximately $919.45 involving a PlayStation 5 and headset has been placed and tells the recipient to press 1 or call back if the purchase was unauthorized.
Should I press 1 to cancel the PS5 order?
No. Do not interact with the robocall. Open Walmart’s official app or website yourself and check your real order history.
Should I call the telephone number back?
No. The callback number is part of the scam. Use independently obtained Walmart contact information if you need help with a real Walmart account or order.
Why does the call show a local number?
Caller ID can be spoofed. Walmart’s own fraud guidance warns consumers not to rely on caller ID as proof that a call is genuine.
What if no $919.45 order appears in my Walmart account?
Do not call the robocall number to cancel a nonexistent transaction. Block and report the call.
What if there really is an unauthorized Walmart order?
Contact Walmart using its official app, website, or independently verified support information and contact your financial institution promptly if an unauthorized charge appears.
Will Walmart ask for my Social Security number to cancel a PS5 order?
Do not provide your Social Security number to an unsolicited caller claiming to cancel a retail order. FCC complaints about this robocall campaign included reports that live operators attempted to obtain Social Security numbers.
What if someone says I won a free PlayStation 5?
An unexpected prize that requires payment for taxes, shipping, processing, insurance, or another fee is a classic prize-scam warning sign. The FTC states that legitimate prizes are free.
Have You Received the Walmart $919.45 PS5 Scam Call?
If you received this Walmart impersonation robocall, share the non-sensitive details below.
- What amount did the message mention?
- Did it mention a PlayStation 5 and headset?
- What name did the automated caller use?
- Were you told to press 1 or call back?
- Did you speak with a live operator?
- What information did the caller request?
- Did your real Walmart account show any matching order?
Please do not post your full telephone number, Social Security number, home address, Walmart login, order number, verification codes, bank information, or payment-card details in the comments.
Page researched and reviewed: September 18, 2026.
Disclaimer
For other versions of the fake-order and fraud-department impersonation, see our Walmart scam calls guide.
ThinkItsAScam.com is an independent consumer-information website and is not affiliated with Walmart, Sony, PlayStation, the Federal Communications Commission, or the Federal Trade Commission.
This article discusses a documented impersonation robocall campaign in which third parties misuse the Walmart name. It does not allege that Walmart or Sony operates or participates in the scam. Scam scripts, caller names, telephone numbers, requested information, and payment methods can change.
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