If you searched for FEDEXPM scam, FEDEXPM, FedEx PM scam, or received an unexpected FedEx package message, you may be trying to determine whether a text, email, delivery notice, or payment request is real.
FedEx is a legitimate shipping company, but scammers routinely impersonate FedEx in text messages, emails, phone calls, and fake delivery websites.
We could not find an official FedEx source identifying FEDEXPM as an official FedEx service name, sender name, notification system, or web domain. If that exact wording appears in a message you received, verify the underlying shipment independently rather than assuming the name proves the communication came from FedEx.
Quick Verdict
FedEx is real, but an unexpected FEDEXPM or FedEx-branded message should be verified before you click or pay. FedEx warns that criminals send fake delivery texts and emails to steal personal, account, and financial information. Do not trust a message merely because it uses the FedEx name, logo, tracking language, or package details.
Share Your FEDEXPM Message Experience ↓
On this page: What is FEDEXPM? · FedEx phishing warning · Delivery-fee scams · Legitimate duties texts · Verify a shipment · If you clicked
What Is FEDEXPM?
At the time of this review, we could not locate an official FedEx page defining FEDEXPM as:
- An official FedEx product
- An official text-message sender
- An official email domain
- An official FedEx payment portal
- An official package-tracking service
That does not prove that every use of the term is fraudulent.
It means the wording alone is not enough to authenticate a message.
If FEDEXPM appeared in a text, email, sender name, link, or delivery notice, check the actual tracking information directly through FedEx.com rather than relying on the message.
FedEx Warns About Fake Package Texts and Emails
FedEx currently warns customers that fraudsters send fake emails and SMS messages using the company's name and branding.
These messages are designed to make recipients:
- Click a malicious link
- Pay a supposed delivery fee
- Provide a credit or debit card number
- Enter a FedEx account login
- Provide passwords or verification codes
- Confirm an address or other personal information
FedEx says suspicious messages should be forwarded to:
abuse@fedex.com
Official FedEx fraud guidance is available here:
FedEx — Recognize and Report Fraud
Current FedEx Warning About .shop Links
FedEx's current U.S. fraud page specifically warns customers about phishing emails and text messages urging recipients to visit websites ending in .shop.
FedEx says these messages are an attempt to collect:
- Personal information
- FedEx account information
- Financial information
Common FedEx Package Scam Messages
A fake FedEx message may claim:
- Your package could not be delivered.
- Your address is incomplete.
- A shipment is being held.
- You must select delivery preferences.
- A small redelivery fee is due.
- A customs or storage charge must be paid.
- Your package will be returned unless you act immediately.
- A driver needs you to confirm your address.
The text may contain a fake tracking number or use your real name to appear more convincing.
Correct personal information does not prove the sender is FedEx.
FedEx Delivery Fee Scam
One common phishing pattern claims that a package is waiting but cannot be released until the recipient pays a small amount.
The requested payment might be described as:
- A redelivery fee
- A holding fee
- A processing charge
- An address-correction fee
- A storage fee
- A customs payment
The amount is often deliberately small so that the victim is more willing to enter a card number.
The real objective may be to steal the card details or enroll the victim in an unrelated charge or subscription.
FedEx Says Unexpected Payment Requests Are a Warning Sign
FedEx advises consumers to be suspicious of unexpected requests for money connected with delivery of a package.
Other warning signs identified by FedEx include:
- Requests for personal or financial information
- Misspelled or altered FedEx web addresses
- Urgent warnings requiring immediate action
- Poor spelling or grammar
- Unexpected attachments
Do not judge a communication solely by its logo or professional appearance. Fraudsters can copy FedEx branding.
Important Exception: FedEx Can Text About Legitimate Import Duties
There is an important exception to the usual package-payment scam warning.
FedEx currently says that customers receiving an international shipment may legitimately receive an email or SMS text containing a secure link to pay applicable duties and taxes.
FedEx uses its FedEx Import Tool for these payments.
This means that a message asking for payment is not automatically fraudulent simply because it involves an international delivery.
The safer question is:
Can you independently confirm the shipment and payment through FedEx?
FedEx's official guidance is available here:
FedEx — Paying Duties and Taxes
How to Tell a Real Duties Request From a Fake One
If you are expecting an international FedEx shipment:
- Do not rely solely on the text message.
- Go independently to FedEx.com.
- Check the shipment's tracking information.
- Confirm that duties or taxes are actually due.
- Use FedEx's official Import Tool or billing process.
FedEx says payment through the Import Tool is generally available for a limited time. If that window expires, the customer may receive a paper invoice and can use FedEx's official invoice-payment system.
How to Verify a FEDEXPM or FedEx Message
- Do not click the link in the message.
- Open a new browser tab.
- Go directly to FedEx.com.
- Enter a tracking number you already know belongs to your shipment.
- Compare the delivery status with the claim in the text or email.
- Contact FedEx through its official website if anything does not match.
FedEx's main U.S. customer service number is:
1-800-GoFedEx — 1-800-463-3339
Do not call a telephone number supplied only by the suspicious message.
What If You Are Not Expecting a FedEx Package?
FedEx's current fraud guidance says that if you are receiving emails or notifications about packages you did not expect or ship, you should be cautious because they may be phishing attempts.
If you are not expecting anything:
- Do not click the link.
- Do not confirm your address.
- Do not provide a card number.
- Do not give the sender verification codes.
- Do not download an attachment.
Forward a suspicious FedEx email or text to abuse@fedex.com.
What If the Message Has a Real FedEx Tracking Number?
A tracking number alone does not prove the sender is trustworthy.
Scammers may copy or invent shipment information.
Enter the tracking number independently at FedEx.com and confirm:
- The shipment exists.
- The status matches the message.
- The destination information makes sense.
- There is actually an action required.
Do not use the message's own tracking page to perform that verification.
What If a FedEx Caller Wants to Confirm My Address?
Address-verification calls can be difficult to judge because legitimate delivery problems do occur.
If you are uncomfortable with an incoming call:
- Do not provide additional identity information.
- Ask for the tracking or reference information.
- End the call.
- Go to FedEx.com independently.
- Call FedEx using its published customer-service number.
Do not rely only on caller ID. Phone numbers can be spoofed.
What If the FedEx Message Contains an Attachment?
Be particularly careful with unexpected attachments.
Fraudulent FedEx-themed email campaigns have used shipping documents, invoices, customs paperwork, and other attachments to distribute malicious software.
Do not enable macros, editing, or other content in an unexpected document simply because the email claims it contains FedEx shipment information.
What If You Clicked a Fake FedEx Link?
If You Only Opened the Page
- Close it.
- Do not enter information.
- Do not download software or files.
- Do not approve browser notifications.
If You Entered a Password
- Change the password through the real website.
- Change it anywhere else you reused it.
- Enable multi-factor authentication where available.
- Review recent account activity.
If You Entered Card or Bank Information
Contact your bank or card issuer promptly using a trusted number and explain that the information may have been entered on a phishing website.
Review recent and pending transactions and follow the institution's instructions about securing or replacing the payment method.
If You Shared Sensitive Identity Information
Visit IdentityTheft.gov for personalized identity-theft recovery guidance.
What If There Is an Unauthorized FedEx Charge?
FedEx says customers with unauthorized FedEx charges on a credit card can obtain the transaction's reference number and contact FedEx Fraud at:
1-800-584-2681
FedEx also recommends contacting the card company.
An unfamiliar card charge is a separate issue from merely receiving a phishing message. Verify whether any actual transaction occurred before assuming that a threatening email or text successfully charged you.
How to Report a Fake FedEx Message
FedEx asks customers to forward suspicious emails and text messages to:
abuse@fedex.com
You can also:
- Use your phone's Report Junk or Report Spam feature.
- Forward unwanted scam texts to 7726 (SPAM).
- Report fraud at ReportFraud.ftc.gov.
- Contact your bank immediately if money was lost.
Official FedEx Resources
- FedEx — Fraud and Scam Warning
- FedEx Customer Support
- FedEx — International Duties and Taxes
- FTC ReportFraud
- IdentityTheft.gov
Related Package Delivery Scam Warning
Fake FedEx notices use many of the same techniques as other delivery-message scams. See:
FEDEXPM Scam Frequently Asked Questions
Is FEDEXPM a scam?
We could not verify FEDEXPM as an official public FedEx sender, service, domain, or notification name. If you receive a message using that wording, verify the underlying shipment independently through FedEx.com before clicking or providing information.
Is FedEx a legitimate company?
Yes. FedEx is a legitimate global shipping company. Scammers frequently impersonate it because consumers are accustomed to receiving package notifications.
Does FedEx send text messages?
Yes, legitimate FedEx notifications can exist. For example, FedEx says people receiving international shipments may receive an email or SMS link concerning genuine duties and taxes. The presence of a text alone therefore does not establish whether a particular message is genuine.
Does FedEx ask for delivery fees by text?
FedEx warns about unexpected package-payment requests. However, international duties and taxes can legitimately be collected through FedEx's official Import Tool. Verify the shipment independently before paying.
Is a FedEx .shop website legitimate?
FedEx currently warns about a phishing campaign using links with .shop domains. Do not enter personal, account, or financial information into an unfamiliar site merely because the message uses FedEx branding.
What email address do I use to report a fake FedEx message?
FedEx says suspicious messages can be forwarded to abuse@fedex.com.
What is the real FedEx customer service number?
FedEx's main U.S. customer-service number is 1-800-463-3339, also written as 1-800-GoFedEx.
What if I am actually expecting a FedEx package?
Do not use the message itself to determine whether it is real. Open FedEx.com independently, enter your known tracking number, and compare the official shipment status with the claim in the text or email.
What if I already gave the sender my credit card?
Contact the card issuer promptly, review transactions, and explain that your card information may have been submitted through a phishing site. FedEx also has a fraud number for unauthorized FedEx charges at 1-800-584-2681.
Bottom Line: FEDEXPM Scam or Legit?
FedEx is legitimate, but FEDEXPM itself could not be independently verified as an official public FedEx sender or service name.
If you received an unexpected FEDEXPM or FedEx-branded text, email, or package notice:
- Do not trust the name or logo alone.
- Do not click an unfamiliar delivery link.
- Do not pay a small redelivery fee without verification.
- Be especially cautious of unfamiliar .shop domains.
- Verify the shipment independently at FedEx.com.
- Remember that legitimate international duties requests can occur, but they should be verifiable through FedEx's official systems.
The safest approach is verification through FedEx—not through the message that contacted you.
Did You Receive a FEDEXPM Message?
Share the non-sensitive details below. Current reports may help clarify how the FEDEXPM name is being used.
- Did FEDEXPM appear as a sender name, text, email, website, or something else?
- What did the message say?
- Were you expecting a FedEx package?
- Did it provide a tracking number?
- What type of website did the link open?
- Did it ask for a redelivery fee, duties, or another payment?
- Did it request your address or payment-card information?
- Were you able to verify the package at FedEx.com?
Please do not post your full name, address, telephone number, tracking number, FedEx account number, payment-card details, passwords, verification codes, or other sensitive personal information.
Page researched and reviewed: September 29, 2026.
Disclaimer
ThinkItsAScam.com is an independent consumer-information website and is not affiliated with FedEx Corporation or its subsidiaries. FedEx is a legitimate company. This article discusses phishing and impersonation risks involving the FedEx name and the search term FEDEXPM. ThinkItsAScam.com could not independently verify FEDEXPM as an official public FedEx sender, service, domain, or notification name. Delivery procedures, contact information, domains, fraud campaigns, and payment methods can change. Verify current shipment information directly through FedEx.com.
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