MyCoverageInfo.com is a legitimate mortgage insurance-verification portal. Chase and Assurant link to it from their official websites. A letter or email using the name still needs to match your current mortgage servicer and the insurance information it actually requested.
Quick verdict: Legitimate portal; verify the notice.
Use your mortgage statement or secure lender account to confirm the request before uploading an insurance document. A valid portal address does not authenticate an unsolicited sender or a look-alike link.
Reviewed by Eric Strand · October 2, 2026
Which MyCoverageInfo connections can we verify?
| Company | Evidence and safe starting point |
|---|---|
| Chase | Chase’s insurance-update page identifies MyCoverageInfo.com/Chase as approved and lists Chase@mycoverageinfo.com. Use that official page to reach the portal. |
| Rocket Mortgage | The Rocket portal and its contact page identify Rocket Mortgage, LLC. Confirm the path through your secure Rocket account or current loan documents. |
| Assurant | Assurant’s homeowners-insurance support page directs mortgage-notice recipients to MyCoverageInfo to verify coverage. |
This is a list of connections checked for this article, not a complete list of participating servicers. If a notice names Freedom Mortgage or another company, ask that servicer to confirm its current submission method through your existing account or statement.
How to verify a MyCoverageInfo request
- Identify your current servicer. Check your latest mortgage statement, particularly if your loan servicing recently changed.
- Confirm the notice independently. Sign into the lender account you normally use or call the number on your statement. Ask which document is missing and which coverage dates it needs.
- Verify the full web address. A hostname such as
mycoverageinfo.com.example.combelongs to example.com. Do not rely on a familiar word appearing somewhere in a link. - Check the property and policy. Confirm the notice concerns your property, your loan and your current insurer.
- Send the requested evidence and keep confirmation. Your insurance agent may be able to help. Ask when the updated coverage will appear in the servicer’s records.
Do not ignore a verified insurance notice.
A real request may need a response even when your policy is active. Verify it first, then resolve missing documents or mismatched records. Demands for gift cards, account passwords or one-time login codes are not evidence of a normal insurance-document request.
What documents does MyCoverageInfo need?
A notice may request a current homeowners insurance declarations page, a renewal, an endorsement correcting the mortgagee clause or evidence for a specific coverage period. The request should explain what is needed; ask your servicer or insurance agent if it is unclear.
A declarations page can include your name, property address, policy number, insurer, coverage dates and lender information. Treat it as private. Upload the requested document through the verified channel and keep a record of what you sent.
Why am I getting a notice when I already have insurance?
Your servicer’s records may not yet reflect a renewal, replacement policy or servicing transfer. The policy could also contain an outdated mortgagee clause, or information may not match the loan. These are possible administrative explanations, not a diagnosis of your notice.
Ask the servicer to identify the missing item and have your agent confirm the coverage dates. If repeated uploads are not resolving the issue, keep confirmations and request a written explanation of what remains outstanding.
What if the servicer adds insurance charges?
If it cannot verify required coverage, a servicer may obtain force-placed insurance and charge the borrower subject to applicable rules. The CFPB recommends providing proof of coverage and asking the servicer to cancel unnecessary force-placed insurance.
For hazard insurance covered by Regulation X § 1024.37, the rules generally require an initial notice at least 45 days before charging and a later reminder. After receiving evidence of qualifying coverage, the servicer must cancel the force-placed policy within 15 days and refund or remove charges for overlapping coverage. The regulation includes scope limits and exceptions; the exact circumstances matter.
If you disagree with a charge, contact the servicer with your documents and submission records. The CFPB complaint portal is another route for an unresolved mortgage-servicing problem.
What if you used a look-alike website?
Save the address and notice, stop communicating through that channel, and contact your actual servicer and insurer. If you entered a password, change it on the real account and anywhere it was reused. Tell your financial institution if payment details were exposed. For possible identity theft, use IdentityTheft.gov.
MyCoverageInfo FAQs
Tap a question to open the answer.
Is MyCoverageInfo.com legit or a scam?
The real portal has official links from Chase and Assurant. Verify an individual notice through your servicer before providing private documents.
Is MyCoverageInfo.com/Chase legitimate?
Yes. Chase’s official insurance-update page identifies the portal as approved. Start from that Chase page to avoid look-alike links.
Does Rocket Mortgage have a MyCoverageInfo portal?
Yes, a Rocket-branded portal is published at MyCoverageInfo.com/rocket. Check your own loan records for the correct route and requested documents.
What about MyCoverageInfo.com/FreedomMortgage?
Do not choose a path based only on a search result or the lender’s name. Confirm the current upload route through your Freedom Mortgage account or statement before entering loan information.
Is Chase@mycoverageinfo.com a real address?
Chase lists it on its official homeowners-insurance update page. That listing does not prove an incoming email using the address is authentic; verify the request independently.
Can my insurance agent submit the documents?
Ask your servicer or agent. MyCoverageInfo has an agent-document workflow, and the Rocket mortgagee-clause notice directs agents to that route. Confirm the appropriate process for your loan.
Does an insurance notice mean my policy was cancelled?
No. It may mean the servicer lacks current proof or needs a correction. Ask which document and coverage dates are missing.
Does MyCoverageInfo need my Social Security number?
Verify the exact request through your servicer. Do not provide a full Social Security number, password or verification code to an unverified caller, email or website.
Sources and related help
- Chase: update your insurance information
- Assurant: mortgage-notice support
- Rocket portal: mortgagee-clause update and agent submissions
- CFPB: force-placed insurance regulation
- MyInsuranceInfo.com: a different insurance-verification service
Have you received a MyCoverageInfo notice?
Share the servicer’s name, how the notice arrived and whether the requested update was resolved. Do not post your loan or policy number, home address, declarations page, credentials or contact details.
ThinkItsAScam.com is independent and is not affiliated with MyCoverageInfo, Assurant or the lenders mentioned. This is general consumer information; your loan documents, verified servicer instructions and applicable rules govern your situation.
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