Wednesday, August 8, 2012

ATT Uverse Scam

AT&T U-VERSE SCAM ALERT - Friends, here in the Dallas area, AT&T U-Verse sales representatives are going door to door promising promotions and rebates that essentially don't exist.

We went ahead and signed up. When the AT&T U-Verse installation technician arrived, he set us up with all new equipment, wiring etc. Spent about two hours doing so. Before he left, I had him phone the AT&T customer service department to confirm our account and all the promotions we had been offered. The AT&T customer service rep. (and a manager after I had escalated the call) confirmed that no "gift cards" or rebates that the sales rep. had offered existed. It was all a lie. The worst part was that the "customer service" department was claiming that AT&T had "no control" over the promises being made in the field...

This was another bad omen, which led us to make the technician take out all his equipment and wiring on the spot, and reinstall our previous TV and Internet services. We, of course, cancelled our order over the phone while the technician was removing the equipment.

Advice - AVOID AT&T U-Verse, especially when sales reps come a knockin' on your door. Our personal AT&T scam artist said his name was Donovan Ruffin. He gave us his cell number, 214-471-3883, to provide us with any "additional support" we might need. I phoned him while he was standing in our kitchen, and he picked up, so I know this phone was working. Of course, I've been calling him ever since the scam was identified but he has not picked up, yet. He probably has a separate phone he uses for his scams.

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